The CORE (Collaboration, Openness, Respect, Empowerment) Chat program consists of two half-day face-to-face workshops, one for all staff and one for people managers. It has been implemented across NSW Health organisations since 2016.
The Program is used to support cultural change through improving communication skills in the way we identify issues, enter into dialogue with one another and manage feedback, both providing and receiving.
The Program has proved suitable for clinical and administrative environments. The success of the Program is in its simplicity; it provides staff with a common language tool and focuses on forward-looking, mutually acceptable solutions.
In 2017, the Program was a finalist at the NSW Health Innovation Awards in the category 'Supporting our Staff'.