CORE Chat Our Values In Action

A positive and collaborative culture is essential in the health system. A workplace where it is safe to provide feedback will lead to greater communication and better patient care.

Participants explore the NSW Health CORE values, reflecting on their alignment with personal values.

Using the CORE Chat tool, the course empowers staff to take responsibility to initiate important proactive workplace conversations, identify mutually acceptable solutions and bring about positive change to improve workplace culture.

Role plays and scenarios are used to develop participants’ confidence to implement this tool.

Learning outcomes
  • Apply the NSW Health CORE values to support high-performance teams and positive workplace culture
  • Identify and model behaviours in the workplace that support the NSW Health CORE values
  • Demonstrate communication skills that enable positive interactions when giving and receiving feedback
  • Apply the CORE Chat tool to engage in solution-based mutually acceptable conversations
  • Undertake an impromptu conversation, being mindful of the NSW CORE values and key communication skills required
  • NSW Health staff
  • Workshops are scheduled at the request of NSW Health organisations or participants can enrol in a centralised course
Duration and elements
  • 4 hours face-to-face workshop