Virtual Care Education Framework

The onset of the COVID-19 pandemic has launched virtual care as a rapidly growing modality for care delivery to individuals who might not otherwise have access. While a number of positive outcomes have been reported, further consideration of clinician education and training is required to support this rapid growth.

A key implementation outcome of the NSW Health Virtual Care Strategy (2021 - 2026) is to understand the expected values, behaviours and skills required of clinicians for virtual care preparation and practice.

The NSW Health Virtual Care Education Framework 2022 - 2026 outlines the necessary education guidelines, frameworks and resources for building the confidence and capability of the NSW Health workforce.


Deb Willcox, NSW Health Deputy Secretary, and Annette Solman, HETI Chief Executive introduce the NSW Health Virtual Care Education Framework

NSW Health Virtual Care Education Framework 2022 - 2026

Developed by the Health Education and Training Institute, in partnership with the NSW Health Virtual Care Taskforce, NSW Health clinicians and virtual care experts, the Virtual Care Education Framework promotes a consistent, statewide approach to education that supports the delivery of safe, quality, patient-centred virtual care.

Read more about the Framework

The 7 Domains of education principles

Underpinned by global thinking in education, training and health workforce learning approaches, the seven domains provide evidence-based principles that can be used to enact virtual care best practice in education programs.

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Curriculum Interventions and Pedagogical Approaches for Virtual Care: A Literature Review

This document reviews the literature relating to curriculum and pedagogical approaches for preparing both current and future clinicians to deliver virtual care. It is presented in two parts:

  • Part A - provides an overview of the values, behaviours and skills required for virtual care delivery
  • Part B - outlines the education guidelines, frameworks and resources for building the capacity of the workforce to deliver virtual care.

Download the Literature Review report