Courses and programs

Hearing Members Professional Development module 4 - Decision-making process


Welcome to the eLearning module Decision-making process.

Complete this module to learn how to engage in consistent, high quality and well-reasoned decision-making in hearing member proceedings. The module consists of activities and a quick reference guide. You can download the quick reference guide for future reference.

A certificate is issued on completion.


This module will help you to engage in consistent, high quality, and well-reasoned decision-making for your role in hearing member proceedings. More specifically you will learn how to:

  • Follow a structured approach to support consistent, high quality and well-reasoned decision-making
  • Identify and assess relevant information before making decisions
  • Reach a decision and then determine action to take (e.g. conditions) if any, based on the information and level of risk
  • Construct a well-reasoned and clearly articulated decision document


This module is applicable for all hearing members and council members and may qualify for up to 0.6 hrs of Continuous Professional Development.