Courses and programs

People Management Skills Program (PMSP)

A course for current and aspiring clinical and non-clinical managers across NSW Health.
  • Develop the skills that build effective people management.
  • Create working environments that  enhance patient care.
  • Engage with highly-skilled facilitators.
  • Learn in a supportive group environment.
  • Six-month blended learning course, comprising:
    • Initial two-day interactive workshops.
    • Self-paced e-learning.
    • Workplace implementation project as agreed with your line-manager.
      Final workshop, presentation and   reflective discussions.

The PMSP course assisted me to translate theory and skills I had learnt as a clinician from a clinical environment into a leadership role. The course project enabled me to lead and influence a whole of hospital change. It has inspired me to continue to develop my leadership skills to be more effective in leading systems improvements and influencing change as a senior clinician.
Far West LHD Medical Professional, November 2016

People Management Skills Program 2020 flyer

How to gain approval

Prior to “requesting learning” you should have a discussion with your manager regarding:

  • The program requirements and session dates
  • The opportunity to undertake professional development during work hours

ISLHD, CCLHD, SNSWLHD, HNELHD, NSLHD or NSW Ambulance employees will need to consult with their Learning and Development unit for further approval that may be required.

Process for requesting Enrolment

  1. Log in to My Health Learning
  2. In the Search Catalogue enter ‘People Management Skills Program’ or ‘PMSP’ and select People Management Skills Program (PMSP) Cohort 16 April 2020 Enrolment.
  3. Click ‘Request Learning’ and complete the approval request. To submit the request, click ‘Request Approval’
  4. [My Health Learning will send the approval request to your manager]
  5. Ensure your manager approves your participation before the registration period closes at 11:59 pm, 21 February 2020, otherwise HETI will not receive your learning request.
  6. Following approval you will be notified on 19 March 2020 and asked to select your workshop sessions in My Health Learning.

For more information and to see course availability in your area contact us at

  • Up to 6 months
Locations and frequency
  • Enrolments are accepted twice each year. All NSW Health organisations are notified prior to enrolments opening
  • Workshops are delivered at the request of NSW Health organisations or participants can enrol in a centralised course
  • Contact the Management Development team for more details
    T: 02 9844 6136
  • NSW Health managers
  • Staff acting in management roles or staff in a managerial development pathway
  • NSW Health project managers
Learning outcomes
  • Demonstrate skills to coach and mentor
  • Successfully manage change in line with the organisations values
  • Exemplify advanced communication skills and effectively build relationships to initiate and undertake critical conversations
  • Apply conflict resolution skills to reach a mutually acceptable solution
  • Formulate strategies to influence and negotiate in the health context
  • Prepare, present and facilitate an idea for change
  • Apply the principles of emotional intelligence to effectively lead and build teams