Courses and programs

Telephone Interpreting


Welcome to the Telephone Interpreting eLearning module.

This is the fourth video module of six in the How to use healthcare interpreters series. The focus is how to effectively communicate with clients and family/carers with a healthcare interpreter via the telephone.

A certificate is issued on completion.


By the end of this course, participants should be able to:

  • Describe techniques to communicate effectively with patients and family/carers with healthcare interpreters via the telephone.


This module is applicable for all frontline NSW Health staff and may qualify for up to 0.1 hrs of Continuous Professional Development.