Courses and programs

Key Principles of Smooth Patient Flow


Welcome to the eLearning module Smooth Patient Flow.

Smooth Patient Flow is a blended learning program divided into three stages.

It is recommended that the program be completed as follows:

  • Stage 1 - Self-Directed Learning, Reading and Research. Download and read the Smooth Patient Flow Guide.
  • Stage 2 - Complete this eLearning module. This module covers the fundamental processes for a systematic approach to achieving smooth patient flow in NSW Health settings.
  • Stage 3 - Continuous Improvement Activities. This stage may be done individually or in corporate teams and involves a number of activities aimed at reinforcing the principles of smooth patient flow using real world examples.

This video clip features Scott McDonnell - Demand Manager for Campbelltown & Camden District Hospitals speaking about the importance of the Patient Flow Portal in systematically managing patient flow.

A certificate is issued on completion.


After you have completed this module, you will be able to:

  • Name the seven elements of the Patient Flow Systems Framework and show the relationships between the clinical and systems elements.
  • Name the five stages of care coordination and identify the key features of each stage.
  • Explain the seven primary benefits for patients, staff and the organisation that come from using a systematic approach to managing smooth patient flow (SPF).
  • Explain how each of the four main functions of the Patient Flow Portal (PFP) can be used to ensure the systematic management of patient flow.
  • Analyse a scenario, with a given set of simple data, and determine which interventions, from a selection, would be the most appropriate / effective for improving patient flow for the scenario.


This course is applicable for all NSW Health Staff and may qualify for up to 0.5 hrs of Continuous Professional Development.