Core Values

The NSW Health CORE Values of Collaboration,  Openness, Respect and Empowerment are at the heart of what we do.

We strive to reflect these values in our workplace  and we have recently implemented an Employee Recognition Program that  recognises these values in action.

HETI was also selected as a finalist in the 2017  NSW Health Awards for our program ‘CORE Chat – Our Values in Action’  that provides NSW Health employees (including  HETI employees) with face-to-face training to enable cultural change.

‘CORE Chat – For  Managers’ can  also be booked through My Health Learning.

More about our  CORE Values:


  • We are an organisation that believes in its people  and is people-centered.
  • Our leaders are role models for our core values and  they are accountable.
  • We willingly work in teams to provide excellent  levels of care.
  • Our teams are strong and successful because we all  contribute and always seek ways to improve.
  • We encourage and recognise outstanding performance.


  • We want our community to have confidence in their  local health services.
  • We foster greater confidence and cooperation  through open communication.
  • Our performance is open to public scrutiny through  patient and employee surveys.
  • We welcome and use feedback as a tool to do better.
  • We encourage those around us to speak up and voice  their ideas as well as their concerns by making it clear that speaking up is  worthwhile and valued.
  • We communicate clearly and with integrity.


  • We never lose sight of our patients’ fundamental  right to be treated with dignity, compassion and respect.
  • We listen to patients, the community and each  other.
  • We welcome new ideas and ways of doing things to  improve patient care.
  • We treat our colleagues and patients with dignity  and respect, and care about those around us.
  • Each of us is responsible for workplace culture and  performance.
  • We have zero tolerance for bullying and no-one, no  matter how senior, is exempt.


  • We encourage and support local decision making and  innovation.
  • We accept that with local decision making comes  responsibility and accountability.
  • We make best use of resources and experience to  meet patient and community expectations.
  • While we seek direction from our leaders, we  believe that everyone is empowered to make a difference in our workplace.
  • As individuals, we can improve our workplace  culture and performance by addressing issues that hold us back.

We strive for individual excellence on behalf of  our patients and our teams, and to deliver the best possible care and services.