Under Review

An emotionally intelligent, self-aware workforce enables increased capacity to communicate effectively, manage emotions, cope with change and build resilience to enhance workplace interactions.

This course requires participants to engage and reflect on their skills to effectively communicate, accurately perceive emotions and use emotionally intelligent behaviours in their daily management. Participants are introduced to a range of tools including growth-mindset principles, to increase their ability to identify their own emotions and model emotionally intelligent behaviours.

The course offers managers the opportunity to deepen the concepts and practical application of emotional intelligence in the workplace.

Participants build the capability to:

• Interpret the impact of their own emotions and those of others
• Identify, appreciate and manage emotions in others to improve team dynamics and outcomes
• Promote the development of emotional intelligence in others to increase their awareness and abilities
• Use emotional intelligence to maximise team outcomes and develop a positive, productive culture.