Emotional Intelligence In Practice

An emotionally-intelligent, self-aware workforce enables increased capacity to communicate effectively, manage emotions, cope with change and build resilience to enhance workplace interactions.

This course requires participants to engage and reflect on their skills to effectively communicate, accurately perceive emotions and use emotionally-intelligent behaviours in their daily management. Participants are introduced to a range of tools including growth-mindset principles, to increase their ability to identify their own emotions and model emotionally-intelligent behaviours.

The course offers managers the opportunity to deepen the concepts and practical application of emotional intelligence in the workplace.

Participants build the capability to:

  • Interpret the impact of their own emotions and those of others
  • Identify, appreciate and manage emotions in others to improve team dynamics and outcomes
  • Promote the development of emotional intelligence in others to increase their awareness and abilities
  • Use emotional intelligence to maximise team outcomes and develop a positive, productive culture.
Learning outcomes
  • Define emotional intelligence and its application to management in NSW Health
  • Articulate the importance of emotional intelligence in managing, building and maintaining effective teams
  • Apply emotional intelligence and growth mindset approaches to analyse and improve team communication and performance
  • Moderate own emotions with an active awareness Apply emotional intelligence principles to deliver effective feedback
  • NSW Health managers or staff acting in a role with people management responsibilities
  • The workshops are delivered online using Zoom to connect participants across locations state-wide
Duration and elements
  • 4 hour virtual classroom
  • Requirements:

  • These workshops are designed for staff to participate in online group discussions via an individual computer, not in a shared physical setting with other participants
  • Technology: 

  • Computer/ laptop
  • Webcam
  • Audio (computer speakers or headphones) and Microphone or call in via phone
  • Fast and reliable internet connection
  • Location:

  • A quiet space to work individually without disruptions