Courses and programs

De-escalate Aggressive Behaviours


Welcome to the eLearning module De-escalate Aggressive Behaviours. This module identifies strategies for staff to use when trying to de-escalate persons displaying signs of aggressive behaviour. Participants completing this course will consider the impacts the environment they are in may have as well as factors relating to the aggressive person.

Warning - This module contains information that may be emotionally confronting for some people. If you find it raises any concerns please speak to your manager or contact the Employee Assistance Program.

A certificate is issued on completion.


On completion of the module, you should be able to:

  • Demonstrate the YEP principles, perform a risk assessment to prevent or minimise workplace aggression, Identify escalating aggression,
  • Demonstrate de-escalation talk down tips, discuss personal safety and situational awareness, identify strategies to de-escalate aggressive behaviours


This module is is designed for NSW Health Nursing, Allied Health, Medical Staff, Security staff and may qualify for up to 0.5 hrs of Continuous Professional Development.