Courses and programs

Positively Resolving Workplace Conflict

Workplace conflict can challenge even the best managers. Unresolved conflict can result in the loss of productivity and team cooperation. As a manager, learn how to proactively address conflict in your workplace and be a catalyst for change.

The Management Solution Series: Positively Resolving Workplace Conflict is a one-day workshop that will help shift your beliefs around conflict. Gain positive skills and strategies to grow collaboration and respect within your team.

The course will assist you to:

  • Appreciate the importance of mindset in facilitating a collaborative approach to constructively resolving conflict.
  • Understand why workplace conflict arises.
  • Approach workplace conflict as a positive and creative experience in managing team relationships.
  • Develop a toolkit of practical strategies to implement in your workplace.
  • Create a conflict-resilient workplace culture.

For more information on course availabilities in your area contact us at HETI-Management@health.nsw.gov.au

“Following the workshop I view conflict in a more positive light. The strategies and tools presented will assist me to support our managers and staff to effectively resolve workplace conflicts”
Southern NSW LHD Human Resources Manager, November 2016

Duration

1 day

Elements

  • Face-to-face workshop

Locations and frequency

  • Workshops are delivered throughout the year at the request of NSW Health organisations or participants can enrol in a centralised course
  • Contact the Management Development Unit for more details  
    T:  02 9844 6136 or
  • E:  HETI-Management@health.nsw.gov.au

Audience

  • NSW Health managers
  • Staff acting in management roles

Learning outcomes

  • Formulate and implement a constructive approach to workplace conflict
  • Cultivate a growth mindset and collaborative approach to constructively resolve conflict
  • Explain the nature and origins of workplace conflict
  • Approach workplace conflict as a positive and creative experience in managing team relationships
  • Develop a toolkit of practical strategies to implement in the workplace.