Positively Resolving Workplace Conflict

Managers are responsible for proactively encouraging all staff to address conflict in the workplace and to be a catalyst for change, creating a respectful and open environment.

In this course, managers gain positive skills and strategies to grow collaboration and respect within their teams, learning how to effectively communicate and confidently resolve conflict.

Participants are encouraged to reflect on their attitudes towards conflict, understanding how it can create a positive opportunity for growth and cultural change. The course considers why conflict exists and how our beliefs, values and culture can cause different reactions in a situation.

Participants explore the importance of effective communication when addressing conflict through problem-solving activities to proactively create a conflict-resilient workplace. Managers are encouraged to build positive relationships and strong communication with high levels of trust, adopt early intervention strategies and develop tools to intervene in conflict to enable appropriate responses.

Learning outcomes

  • Formulate and implement a constructive approach to workplace conflict
  • Cultivate a growth mindset and collaborative approach to constructively resolve conflict
  • Explain the nature and origins of workplace conflict
  • Approach workplace conflict as a positive and creative experience in managing team relationships
  • Develop a toolkit of practical strategies to implement in the workplace


  • NSW Health managers or staff acting in a role with people management responsibilities


  • The workshops are delivered online using Zoom to connect participants across locations state-wide

Duration and elements

  • 4 hour virtual classroom
  • Requirements:

  • These workshops are designed for staff to participate in online group discussions via an individual computer, not in a shared physical setting with other participants
  • Technology: 

  • Computer/ laptop
  • Webcam
  • Audio (computer speakers or headphones) and Microphone or call in via phone
  • Fast and reliable internet connection
  • Location:

  • A quiet space to work individually without disruptions