Positively Resolving Workplace Conflict

Managers are responsible for proactively encouraging all staff to address conflict in the workplace and to be a catalyst for change, creating a respectful and open environment.

In this course, managers gain positive skills and strategies to grow collaboration and respect within their teams, learning how to effectively communicate and confidently resolve conflict.

Participants explore the importance of effective communication when addressing conflict through problem-solving activities to proactively create a conflict-resilient workplace.

Managers are encouraged to build positive relationships and strong communication with high levels of trust, adopt early intervention strategies and develop tools to intervene in conflict to enable appropriate responses.

Learning outcomes

  • Formulate and implement a constructive approach to workplace conflict
  • Cultivate a growth mindset and collaborative approach to constructively resolve conflict
  • Explain the nature and origins of workplace conflict
  • Approach workplace conflict as a positive and creative experience in managing team relationships
  • Develop a toolkit of practical strategies to implement in the workplace


  • NSW Health managers or staff acting in a role with people management responsibilities


  • Workshops are scheduled at the request of NSW Health organisations or participants can enrol in a centralised course

Duration and elements

  • 1 day face-to-face workshop