Courses and programs

Foundations: Working in Culturally Diverse Contexts


Welcome to the eLearning module Working in Culturally Diverse Contexts.

NSW Health is committed to the Principles of Multiculturalism. The provision of health services to multicultural communities, including refugees, is based on two policy principles which are enshrined in NSW legislation:

Equality of access to health care services for culturally and linguistically diverse populations (The Anti-Discrimination Act 1977).

The responsibility of the health care system to respond appropriately to the specific needs of different groups in the community which include people from culturally diverse backgrounds (Community Relations Commission and Principles of Multiculturalism Act 2000 and the Mental Health Act 1990).

A certificate is issued on completion.


This module has been designed in order for you to be able to:

  • Identify your role and responsibilities in meeting the NSW Ministry of Health’s commitment to ensuring all health services meet the needs of all people.
  • Discuss the needs of people from culturally and linguistically diverse backgrounds.
  • Access resources available to assist you to develop culturally competent ways of working with co-workers, patients, families and communities.


This course is applicable for all NSW Health Staff and may qualify for up to 0.5 hrs of Continuous Professional Development.