Courses and programs

Hearing Members Professional Development module 5 - Communications techniques


Welcome to the eLearning module Communicating Techniques

Complete this module to learn about the communication techniques used during proceedings. The scenarios and activities focus on Performance Review Panels, Impaired Registrants Panels and immediate action (section 150) proceedings.

The module includes a quick reference guide for each of the non-disciplinary pathways. You can download the quick reference guide for future reference.

A certificate is issued on completion.


After completing this module, hearing members will use skilled and strategic communication to ensure a respectful process, elicit the information required during proceedings, and diminish anger or distress. Skills and techniques learnt can be used when:

  • Communicating with other members in the proceedings
  • Communicating with the practitioner
  • Communicating with the practitioner’s support people (friends, family, lawyers, barristers, or union representatives)
  • Communicating with the council


This module is applicable for all hearing members and council members and may qualify for up to 0.5 hrs of Continuous Professional Development.