Courses and programs

First Contact - Customer Service


Welcome to the eLearning module First Contact - Customer Service.

This is a Customer Service Skills module that focusses on initial face-to-face interaction between a health care worker and a member of the community. The aim of this module is to develop your skills in using the first contact with a customer to create a caring, positive and efficient interaction.

A certificate is issued on completion.


On completion of this program you will be able to:

  • Acknowledge your customers politely and respectfully in a timely manner
  • Interpret your customers' needs by actively listening and checking for understanding by asking questions
  • Keep your customers informed of progress and developments
  • Complete each customer interaction in a positive manner


This course is applicable for all NSW Health Staff and for Health professionals and may qualify for up to 0.3 hrs of Continuous Professional Development.