Foundations: Communicating during challenging situations
Description
Welcome to the eLearning module Communicating During Challenging Situations.
This module is part of the Foundation skills learning pathway. It supports the learner to develop assertive communication techniques.
A certificate is issued on completion.
Objectives
By the end of this module the learner will be able to identify:
- underlying issues and concerns that may impact communication responses
- effective communication strategies to use during challenging situations
Audience
This course is applicable for new graduates and may qualify for up to 0.5 hrs of Continuous Professional Development.