Description

Welcome to the eLearning module Communicating During Challenging Situations.

This module is part of the Foundation skills learning pathway. It supports the learner to develop assertive communication techniques.

A certificate is issued on completion.

Objectives

By the end of this module the learner will be able to identify:

• underlying issues and concerns that may impact communication responses
• effective communication strategies to use during challenging situations

Audience

This course is applicable for new graduates and may qualify for up to 0.5 hrs of Continuous Professional Development.