Courses and programs

Foundations: Communicating during challenging situations


Welcome to the eLearning module Communicating During Challenging Situations.

This module is part of the Foundation skills learning pathway. It supports the learner to develop assertive communication techniques.

A certificate is issued on completion.


By the end of this module the learner will be able to identify:

  • underlying issues and concerns that may impact communication responses
  • effective communication strategies to use during challenging situations


This course is applicable for new graduates and may qualify for up to 0.5 hrs of Continuous Professional Development.