Courses and programs

Health Literacy and Teach-back


Welcome to Health Literacy and Teach-back.

Health Literacy and Teach-back is a podcast series. The series emphasises the importance of health literacy in providing health care that is safe and supports improved patient outcomes. The series contains discussions with national and international experts in health literacy. Techniques such as 'teach-back' and 'chunk and check' are introduced. These can be used by all staff to enhance health literacy with patients, carers and families.

A certificate is issued on completion.


On completion the learner will be able to:

  • Adopt a universal precautions approach to delivering health information
  • Use a range of techniques including non-verbal, visual and plain language when communicating health information
  • Improve communication methods used at individual and organisational levels
  • Use teach-back effectively as a regular part of client interactions.


This module is applicable for all NSW Health staff and may qualify for up to 1.15 hours of Continuous Professional Development.