Courses and programs

Healthcare responses to homelessness module 4: Care planning for people experiencing homelessness


'Welcome to the eLearning module Care planning for people experiencing homelessness. This is Video 4 in the 'Healthcare responses to homelessness' learning pathway.

This video addresses key areas:

  • What are common care needs for people experiencing homelessness, or at risk?
  • What approaches to care and care planning should you take when working with people experiencing homelessness, or at risk?
  • What practical supports can you provide?

This module contains information that may be emotionally confronting for some people. If you find it raises any concerns please speak to your manager or contact the Employee Assistance program, Link2Home on 1800 152 15 or Domestic Violence Line on 1800 65 54 63.

A certificate is issued on completion.


After watching this video you will be able to:

  • Recognise why health workers can play a vital role in the reduction and prevention of homelessness for people seeking care, through identification and early intervention actions.
  • Identify key indicators that a person may be experiencing homelessness, or be at high risk of homelessness.
  • Initiate appropriate action, care planning and referral to help prevent a person entering into homelessness, or exiting care into homelessness.


The course is designed for all NSW Health employees and may qualify for up to 0.1 hrs of Continuous Professional Development.