Courses and programs

Conflict Resolution


Welcome to the eLearning module Conflict Resolution.

The aim of this module is to support harmonious workplaces where staff can feel empowered to address conflict in a responsive way.

The module forms part of the Foundations Program for nursing, medical and allied health staff.

A certificate is issued on completion.


At the end of this module you will be able to:

  • identify the causes of workplace conflict
  • recognise the impacts of workplace conflict
  • respond effectively to workplace conflict
  • reflect on your own conflict management style


This course is applicable for all NSW Health Staff and may qualify for up to 0.5 hrs of Continuous Professional Development.