Welcome to the eLearning module - Customer Service.
This module provides the opportunity to observe customer service through the eyes of a number of characters. Learners are then given the opportunity to consider some key points related to customer service.
A certificate is issued on completion.
After completing this module, will be able:
- To define quality customer service;
- To identify who is responsible for delivering customer service;
- To describe factors contributing to quality customer service.
This module is designed for all NSW Health employees and may qualify for up to 0.5 hrs of Continuous Professional Development.