The CORE (Collaboration, Openness, Respect, Empowerment) Chat Program has been implemented across NSW Health organisations since 2016 and consists of two half-day facilitator-led virtual workshops.

The Program is used to support cultural change through improving communication skills in the way we identify issues, enter into dialogue with one another and manage feedback, both providing and receiving.

The Program has proved suitable for clinical and administrative environments. The success of the Program is in its simplicity; it provides staff with a common language tool and focuses on forward-looking, mutually acceptable solutions.

In 2017, the Program was a finalist at the NSW Health Innovation Awards in the category 'Supporting our Staff'.

People Management courses

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