Facilitation Capability Accreditation Program
Enriched communication and facilitation skills will always enhance patient care and well-being. Effective facilitators create psychologically-safe environments for learning and ensure the purpose for a facilitated event is clear to participants.
FCAP originates from the NSW Health Facilitation Standards. The Program supports the development of best practice facilitation skills within the NSW Health workforce.
FCAP is made up of two components:
- Facilitator Accreditation – formal recognition of existing facilitation capability at the Yellow, Blue, or Black Band. Accreditation assessment occurs through observation, reflection entries and interview.
- Facilitation Development – facilitation skills development for those new to facilitation or those with facilitation experience who want to extend their theoretical knowledge and their skill sets.
Examples of Facilitation activity Bands:
- Yellow Band – Content-focused activities such as instructional training, bedside teaching, practice-based inquiry
- Blue Band – Process-focused activities with groups and teams, such as focus groups, mediation, team meetings, team effectiveness
- Black Band – Process-focused activities for complex contexts at the organisational and system levels, such as strategic planning, culture change, clinical reviews
| Learning outcomes|
- Demonstrate facilitation capability within the Band being assessed (Yellow, Blue, Black) as applied in the NSW Health system
- Demonstrate familiarity with and application of the NSW Health Facilitation Standards
- Insightfully use reflective practice during and after facilitation to amend and improve facilitation, as well as to describe facilitation intent
FACILITATION DEVELOPMENT PROGRAMS
- Enhance awareness of ‘self as facilitator,’ including presence and own developmental needs
- Learn how to create a psychologically-safe learning environment and establish a shared understanding of purpose
- Gain deeper insight into how adults learn and what makes learning stick
- Appreciate individual and group dynamics and relevant triggers in difficult situations
- Understand the importance of self-determination for adults and how to apply its principles
- Create a meaningful facilitation activity plan
- Develop a capacity to ‘hold space’ to support complicated discussions and decision making, including opening space, building containers, holding tension, and catalysing breakthroughs
- Develop a capacity to work with complex adaptive systems and facilitate constructive conversations about change within
- NSW Health staff whose role necessitates facilitation skills
- Facilitator accreditation occurs in situ, during an individual's facilitation activities
- Facilitation development workshops are delivered throughout the year at the request of NSW Health organisations or participants can enrol in a centralised course
| Duration and elements|
- Facilitator accreditation occurs through observation in real-life, ‘on-the-job’ facilitation activities, evaluated against the NSW Health Facilitation Standards by Band-specific accredited facilitators
- Facilitator accreditation – dependent upon the number and length of facilitation events; each NSW Health Facilitation Standard must be demonstrated through observation, journaling and/or interview
- Facilitation development – two-day Core Skills workshop and 1-(Yellow), 2-(Blue), or 3-(Black)-day Band specific workshops
- Face-to-face and experiential learning; on-the-job application; collaborative workshops and group activities; feedback and evaluation; and a community of practice – networking with participants from diverse health settings