Facilitation Capability Accreditation Program

Enriched communication and facilitation skills will always enhance patient care and well-being. Effective facilitators create psychologically-safe environments for learning and ensure the purpose for a facilitated event is clear to participants.

FCAP originates from the NSW Health Facilitation Standards. The Program supports the development of best practice facilitation skills within the NSW Health workforce.

FCAP is made up of two components:

  • Facilitator Accreditation – formal recognition of existing facilitation capability at the Yellow, Blue, or Black Band. Accreditation assessment occurs through reflection log entries, observation and interview.
  • Facilitation Development – facilitation skills development for those new to facilitation or those with facilitation experience who want to extend their theoretical knowledge and their skill sets.

Examples of Facilitation activity Bands:

  • Yellow Band – Content-focused activities such as instructional training, bedside teaching, practice-based inquiry
  • Blue Band – Process-focused activities with groups and teams, such as focus groups, mediation, team meetings, team effectiveness
  • Black Band – Process-focused activities for complex contexts at the organisational and system levels, such as strategic planning, culture change, clinical reviews



Learning outcomes
  • Demonstrate facilitation capability within the Band being assessed (Yellow, Blue, Black) as applied in the NSW Health system
  • Demonstrate familiarity with and application of the NSW Health Facilitation Standards
  • Insightfully use reflective practice during and after facilitation to amend and improve facilitation, as well as to describe facilitation intent

    Core Skills
  • Enhance awareness of ‘self as facilitator,’ including presence and own developmental needs
  • Learn how to create a psychologically-safe learning environment and establish a shared understanding of purpose
  • Gain deeper insight into how adults learn and what makes learning stick
  • Appreciate individual and group dynamics and relevant triggers in difficult situations

  • Yellow Band
  • Understand the importance of self-determination for adults and how to apply its principles
  • Create a meaningful facilitation activity plan

  • Blue Band
  • Develop a capacity to ‘hold space’ to support complicated discussions and decision making, including opening space, building containers, holding tension, and catalysing breakthroughs

  • Black Band
  • Develop a capacity to work with complex adaptive systems and facilitate constructive conversations about change within
  • NSW Health staff whose role necessitates facilitation skills
  • The workshops are delivered online using Zoom to connect participants across locations state-wide
Duration and elements
  • Facilitator accreditation occurs primarily through assessment of written critical reflection log entries about facilitation activities, evaluated against the NSW Health Facilitation Standards by Band-specific accredited facilitators, supplemented by observation and interview
  • Facilitator accreditation – each NSW Health Facilitation Standard and its Key Performance Indicators must be demonstrated through reflection journaling, observation and interview
  • Facilitation development – two-day Core Skills workshop and 1-(Yellow), 2-(Blue), or 3-(Black)-day Band specific workshops
  • Face-to-face (or virtual delivery) and experiential learning; on-the-job application; collaborative workshops and group activities; feedback and evaluation; and a community of practice – networking with participants from diverse health settings