Facilitation Capability Accreditation Program

Enriched communication and facilitation skills will always enhance patient care and well-being. Effective facilitators create psychologically-safe environments for learning and ensure the purpose for a facilitated event is clear to participants.

FCAP originates from the NSW Health Facilitation Standards. The Program supports the development of best practice facilitation skills within the NSW Health workforce.

FCAP is made up of two components:

  • Facilitator Accreditation – formal recognition of existing facilitation capability at the Yellow, Blue, or Black Band. Accreditation assessment occurs through reflection log entries, observation and interview.
  • Facilitation Development – facilitation skills development for those new to facilitation or those with facilitation experience who want to extend their theoretical knowledge and their skill sets.

Examples of Facilitation activity Bands:

  • Yellow Band – Content-focused activities such as instructional training, bedside teaching, practice-based inquiry
  • Blue Band – Process-focused activities with groups and teams, such as focus groups, mediation, team meetings, team effectiveness
  • Black Band – Process-focused activities for complex contexts at the organisational and system levels, such as strategic planning, culture change, clinical reviews



Learning outcomes
  • Demonstrate facilitation capability within the Band being assessed (Yellow, Blue, Black) as applied in the NSW Health system
  • Demonstrate familiarity with and application of the NSW Health Facilitation Standards
  • Insightfully use reflective practice during and after facilitation to amend and improve facilitation, as well as to describe facilitation intent

    Core Skills
  • Understand what facilitation is
  • Create a psychologically-safe learning environment and establish a shared understanding of purpose
  • Engage and connect with participants, supported by storytelling
  • Enhance awareness of 'self as facilitator' and the impact of how you 'show up'
  • Appreciate individual and group dynamics and relevant triggers on difficult situations

  • Yellow Band
  • Understand how adults optimally learn
  • Appreciate the role of reflection in learning
  • Distinguish between discussion and a dialogic approach
  • Consider how these aspects can be integrated into training, to evolve practice into facilitation

  • Blue Band
  • Develop a capacity to hold space to support complicated discussions and decision-making, including opening space, building a container, holding tension, and catalysing breakthrough
  • Enhance capacity to be vulnerable and sit with discomfort

  • Black Band
  • Develop a capacity to work with complex adaptive systems and facilitate constructive conversations about change within
  • NSW Health staff whose role necessitates facilitation skills
  • The workshops are delivered face-to-face or online using Zoom
Duration and elements
  • Facilitator accreditation occurs primarily through assessment of written critical reflection log entries about facilitation activities, evaluated against the NSW Health Facilitation Standards by Band-specific accredited facilitators, supplemented by observation and interview
  • Facilitator accreditation – each NSW Health Facilitation Standard and its Key Performance Indicators must be demonstrated through reflection journaling, observation and interview
  • Facilitation development – two-day Core Skills workshop and 1-(Yellow), 2-(Blue), or 3-(Black)-day Band specific workshops
  • Face-to-face or virtual delivery; experiential learning and on-the-job application; collaborative workshops with group activities; feedback; and a facilitation community of practice - networking with participants from diverse health settings
Course requirements
  • Core Skills must be completed to attend Yellow and Blue Bands