Facilitation Development Program

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’Facilitation is defined as ‘bringing together different purposes (learning, development, improvement, knowledge translation, inquiry, and innovation) to achieve a holistic approach to person-centred care and improving health outcomes in NSW Health.’ Manley et al. 2015

Effective facilitation emphasises the involvement of all participants in a meaningful way. The ability to constructively facilitate conversations and enable groups to work collaboratively, to navigate and respectfully discuss complex topics or challenges supports people to deal with a process or reach an agreement or solution.

HETI provides a suite of Facilitation Development Programs (FDP) to NSW Health staff to support the development of high-level communication and facilitation skills.

The NSW Health Facilitation Development Programs (FDP) align to the NSW Health Facilitation Standards (HFS).

What does the program look like?

There are currently three ‘bands’ of learning available:

  • Green (Core Skills) Band: – a foundational workshop and a pre-requisite to the other Bands.
  • Yellow Band: – provides facilitator development for delivering content-focused activities such as instructional training, bedside teaching, practice-based inquiry.
  • Blue Band: – for facilitators working with teams or groups to address team effectiveness, conflict, change or innovation and where multiple and diverse views are likely.

A fourth band is planned for future development;

  • Black Band – advanced facilitator development for complex contexts at organisational and system levels, such as executive planning, culture change and clinical reviews.

 

 

Learning outcomes

    FACILITATION DEVELOPMENT PROGRAMS
    Green Band (Core Skills)
  • Understand what facilitation is
  • Create a psychologically-safe learning environment and establish a shared understanding of purpose
  • Engage and connect with participants, supported by storytelling
  • Enhance awareness of 'self as facilitator' and the impact of how you 'show up'
  • Appreciate individual and group dynamics and relevant triggers on difficult situations

    • Yellow Band
  • Understand how adults optimally learn
  • Appreciate the role of reflection in learning
  • Distinguish between discussion and a dialogic approach
  • Consider how these aspects can be integrated into training, to evolve practice into facilitation

    • Blue Band
  • Develop a capacity to hold space to support complicated discussions and decision-making, including opening space, building a container, holding tension, and catalysing breakthrough
  • Enhance capacity to be vulnerable and sit with discomfort
Audience
  • All NSW Health staff with roles requiring facilitation skills
Delivery
  • Online workshops - delivered virtually via Zoom
Duration and elements
  • Green Band (Core Skills)- 2 days (pre-requisite to Yellow and Blue)
  • Yellow Band – 1 day
  • Blue Band – 2 days
Community of Practice
  • Facilitated Community of Practice (CoP) supporting peer networking across NSW Health. Green band participants are invited to join post program.
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