Teams across HETI continue to work in partnership with the Ministry of Health in the Public Health Response Branch assisting with the onboarding of new teams for Contact Tracing; Case Interview and Venue Risk Assessment work.

HETI has developed a number of new support resources for general onboarding and for team and role specific duties / functions. This includes new resources for the teams in Ministry of Health who orientate new staff from both external sources and within Health with a varying degree of existing knowledge on case interviewing, referral, and data entry processes.

Resources include:

• Welcome to NSW Health
• Welcome to the Public Health Response Branch
• Introduction to difficult conversations
• Difficult conversations part two, de-escalation strategies and supporting through change
• COVID-19 essentials
• Public Health Response Branch key terms
• Tapping into emotional intelligence
• Public Health Response Branch Health Lead role orientation
• System orientation – NCIMS
• Workflow documentation
• Case Interview example filmed (pre-recorded resource produced for Moodle)
• Train the trainer guide
• Essentials to effectively lead & manage teams
• Welcome to the Public health response work – information for staff in PHUs
• Venues management team – suite of resources to support roles and functions
• Privacy and Confidentiality – your responsibilities
• Pod Lead role
• Call-centre resource
• COVID-19 Case Assessment System (CCAS) articulate-rise module
• Short support resources for leading and managing teams: Leading & managing teams; Giving Feedback; Motivating teams