Domain 3: Engaging People and Building Relationships

Leadership is about working together to accomplish our shared goals through a focus on engaging others by building productive relationships. Positive and productive relationships with others, be they with your manager, clinicians, other health professionals, family members, patients and/or citizens, underpin our capacity to deliver excellence in patient-centred care.

Studies have shown a strong correlation between high levels of employee engagement and improved organisational results. The number one driver of engagement is the quality of relationships between people.

Capabilities and Behavioural Descriptors

3.1 Facilitating effective team processes
  • 3.1.1 Develops team capacity to self-regulate behaviour and achieve desired outcomes
  • 3.1.2 Helps team look outwards and actively engage with external stakeholders
  • 3.1.3 Identifies, and works through with others, issues and challenges impacting on team performance
3.2 Fostering the development of others
  • 3.2.1 Challenges and supports people to achieve their personal and professional goals in line with the service agreement
  • 3.2.2 Fosters collaborative growth and mutual learning involving all disciplines
  • 3.2.3 Assists others in developing their own capacity to exercise leadership
3.3 Harnessing talent and diversity
  • 3.3.1 Recognises, acknowledges and values the unique contribution of individuals
  • 3.3.2 Achieves creative synergies through harnessing different perspectives
  • 3.3.3 Assists people to keep an open mind when considering different viewpoints
3.4 Creating workplace cultures where people can contribute
  • 3.4.1 Builds a culture of interprofessional collaboration to achieve results
  • 3.4.2 Facilitates people to apply their strengths towards desired outcomes
  • 3.4.3 Identifies and helps remove obstacles impacting on performance