Management Development Facilitators
Peter Agnew has extensive experience across government, commercial and the not-for-profit sectors and has worked in senior management positions for over 25 years. He has a Master Degree in Business Administration (MBA) and a Master Degree in Education (Adult) MEd. Peter has been a General Manager of a large national organisation and has lead teams and management groups across a federated structure.
Peter is a facilitator, consultant and coach with the University of New England Partnerships and lectures at a Masters level in corporate communication, management and leadership. He works mainly in the people development area, developing teams and leaders in engaging and adaptable leadership styles and behaviours. He has the flexibility and experience to work with frontline staff, middle management and senior executive personnel.
Carolyn Cousins has been training for the HETI Management Development Unit since 2013, joining the People Management Skills Program and then providing CORE Chat programs for staff and Managers around the State. Carolyn was involved in curriculum development for aspects of each of these programs. She holds Masters Degrees in Adult Education and Social Work, as well as a Diploma in Management. She has worked in frontline, Management and Policy roles in NSW Health. She has also worked in Management and Senior Executive Roles in the National Health Service (NHS) in the UK.
As well as working for HETI, Carolyn provides management and clinical supervision for staff in a range of Local Health Districts and is passionate about improving culture and emotional intelligence across NSW Health. She often sees the impact that bullying and micromanagement has on individuals and teams, both professionally and personally. She finds the suite of HETI Management programs provide a vehicle for positively influencing culture and ensuring staff and patients receive the best environment possible. Carolyn enjoys training the Purposeful Meetings, Emotional Intelligence in Practice, Positively Resolving Workplace Conflict and Strategic Time Management programs, having been involved in the curriculum development with some of these.
Peter has been facilitating programmes, workshops, forums and meetings with people ranging from front line staff through to senior executives for many years. He demonstrates the knowledge and expertise gained from his 31 year career in international aviation which covered customer service, business development and 10 years in senior management.
Peter's primary focus is on the leadership and management of people, performance and business with additional expertise in team building and communication. His facilitation style is learner focused with the intention of helping participants improve their knowledge levels whilst enhancing their willingness and ability to apply what they have learned in a practical setting.
Supporting his outstanding facilitation skills are his accreditations in several behaviour assessment tools including MBTII, Everything DiSC, Genos Emotional Intelligence and Team Management Profile.
Silvia de Ridder
Silvia de Ridder is an experienced individual and team coach, professional facilitator and trainer. She has partnered with HETI since 2013 delivering a range of programs including People Management Skills Program, CORE Chat – Our Values in Action, CORE Chat for Managers, Emotional Intelligence in Practice and Positively Resolving Conflict.
Silvia’s passions are learning, sharing knowledge, supporting individuals and teams to grow and develop and creating positive workplace cultures. Silvia works at all levels of an organisation ranging from senior to new managers as well as individual and teams.
Silvia has delivered programs of work for an extensive range of clients in industries including Health and Aged Care, Finance, Public Sector agencies, Telecommunications, Energy, Mining, Engineering, Manufacturing. Marketing, Infrastructure, Construction, Education and Not for Profits.
Pam is passionate about making learning relevant and enjoyable, and helping people make tomorrow better than today. Part of the HETI Facilitator team since 2014, Pam is working with health professionals all around NSW who attend the PMSP and Strategic Time Management programs.
Prior to moving into consulting, Pam managed the training function for an international bank and a major business membership organisation. She was also a financial adviser for a financial service for women. Her career in Learning and Development spans more than 20 years. Pam has a Bachelor of Education, Diploma of Leadership and Management, Certificate IV in Training and Assessment. She is accredited in many tools including DISC, MBTI, Facet 5, Genos EI and Team Profiles.
Known for his engaging and practical approach to workplace learning, Tony draws on over nine years’ experience in a range of Learning and Development roles, more than ten years in management roles as well as over seven years as a workshop facilitator.
Holding a Master in Business and Commerce with a Human Resources specialisation and several qualifications in training and adult learning, Tony is passionate about delivering fun and engaging training that improves workplace performance
Malcolm is an accredited trainer, since 1997, and has worked with the Health Education & Training Institute (HETI) since November 2012. He is also a faculty member of AIM VET and AIM Higher Education. He has a sound appreciation of the Health Sector having provided consulting and training services to NSW Health, Qld Health and a number of Primary Health Care services over the past 20 years.
Malcolm facilitates Financial Management Essentials; Effective Business Case Design; Managing Health Resources: A Foundation; and Resource Management for Better Clinical Outcomes (Medical Manager’s Program) for HETI. Malcolm’s training sessions are highly interactive, engaging, and fun with a focus on developing practical skills that can be immediately applied to the workplace.
Darren Lott has had over 25 years experience in human resources, management and leadership, project management, training, assessment and education. He has held management roles in government, public and private organisations and currently manages his own consultancy, Logicool Solutions. He has project managed a wide range of training and educational solutions for leading Australian and international organisations incorporating best practice learning methodologies, e-learning technology, change management principles and innovative program design.
His areas of expertise are change management, people performance and management, leadership, project management, human resources and workplace safety.
Sheree has established a strong reputation as a knowledgeable and highly engaging facilitator and coach. She has over 20 years experience working in healthcare organisations in frontline clinician, learning and development and senior management roles. Sheree’s extensive experience in the design and delivery of individual, team and organisational development programs in diverse geographical and professional areas means she is adept at shaping her delivery based on the unique needs of the client and the context.
Sheree has successfully delivered clinical and health leadership and management programs with executives, clinicians and non-clinicians. She is attuned to the challenges health professionals face in an increasing complex system. Sheree helps to reframe challenges into opportunities, expand leadership and management practice, and supports wellbeing. She is committed to enabling safe and effective care and a sustainable workforce.
Sheree holds a Masters degree in Applied Science, Coaching Psychology, a Masters in Education, Adult Education, a Bachelor of Nursing and is a certified Gallup Strengths Coach.
Peter has been involved in adult education for more than 25 years. He is a retired Detective Inspector from NSW Police, who was the lead investigator for the Royal Commission into Chelmsford Private Hospital and who also worked as Chief Investigator with the NSW ICAC. Peter has experience in leading and managing large numbers of staff. He also has extensive experience in developing policy and procedure and in developing and managing change and improvement projects.
Peter has been a subject co-ordinator in the Bachelor of Policing with Charles Sturt University and he has also been an online lecturer in the disciplines of education and criminology with the University of New England. For the past 12 years, Peter has been the Academic Director for Government Programmes with UNE Partnerships. Peter has a range of qualifications from Certificate IV to Masters. When not involved in training facilitation, Peter is usually enjoying his hobby of photography.