people consulting

ClinConnect Support

Where do I find ClinConnect?

What do I use to log into ClinConnect?

NSW Health users will use their StaffLink ID and Education Provider users will use their work email address as their user name.

How do I get access to ClinConnect?

Contact your ClinConnect Coordinator.

Education Provider employees can contact HETI if they do not know who their ClinConnect Coordinator is.

Please note - students do not access ClinConnect.

Who do I contact if my ClinConnect account is inactive?

Either the State-Wide Service Desk (1300 28 55 33) or email HETI.  To contact the State-Wide Service Desk, you will need to have completed your secret questions and answers associated with your account.

ClinConnect online learning module

New Users are encouraged to complete the ClinConnect Online Learning Module titled ClinConnect Fundamentals which is available as a link from their ClinConnect Dashboard.  Health users will complete the module in the My Health Learning system.

ClinConnect user guides

Step-by-step instructions are available for ClinConnect users and can be accessed from the ClinConnect dashboard once logged into ClinConnect.

ClinConnect Support Resources

ClinConnect support guidelines
Education Provider User Social Work Guide
Health Service User Social Work Guide

ClinConnect Training Database

The ClinConnect Training database is virtually a copy of the live ClinConnect database.  Users can practice ClinConnect tasks in the training database before completing those tasks in the live environment.  Contact your local ClinConnect Coordinator to obtain access to the ClinConnect Training Database.