Healthcare Responses to Homelessness

My Health Learning Course Code: 130313829 : Online Survey ID: 40002793

Duration: 50 Mins : Published: December 2016

Owner: HETI : Team: District HETI


Welcome to the learning path Healthcare Responses to Homelessness

These seven videos explore early intervention actions that health workers can take to identify and assist people who may be experiencing homelessness, or at risk of homelessness.

Watch the seven videos to hear some of the challenges and personal stories of people who have experienced homelessness. Gain insights from health workers who have been able to initiate vital support and referrals to assist.

  • Video 1. What is homelessness and who is at risk?
  • Video 2. Metro, regional and rural experiences of homelessness
  • Video 3. Identifying homelessness and those at risk
  • Video 4. Care planning for people experiencing homelessness
  • Video 5. Care considerations for Aboriginal people experiencing homelessness or at risk
  • Video 6. Making referrals for accommodation supports
  • Video 7. Working together: The power of shared goals

This module contains information that may be emotionally confronting for some people. If you find it raises any concerns please speak to your manager or contact the Employee Assistance program, Link2Home on 1800 152 15 or Domestic Violence Line on 1800 65 54 63.

A certificate is issued on completion.
Published December 2016.
For technical support, please contact State Wide Service Desk by calling 1300285533


After watching the videos you will be able to:

  • Recognise why health workers can play a vital role in the reduction and prevention of homelessness for people seeking care, through identification and early intervention actions.
  • Identify key indicators that a person may be experiencing homelessness, or be at high risk of homelessness.
  • Address common barriers that people subject to homelessness can experience when trying to access health services.
  • Ask appropriate questions to assess the stability of a person’s living arrangements and identify if they are subject to homelessness.
  • Initiate appropriate action, care planning and referral to help prevent a person entering into homelessness, or exiting care into homelessness.


The course is designed for all NSW Health employees.


homeless, homelessness, housing, living arrangements, vulnerable groups, disadvantage, chronic care, trauma informed care, marginalised, domestic violence, risk, children, mothers, Aboriginal and Torres Strait Islander, rural, referral, interagency, integrated care, emergency care, care planning, identifying, screening, vulnerability, NSW Housing, Link2home, FACS, SHS, homelessness services, NGO, homeless health service, mental health, complex care planning, NSW Public Sector Capability Framework, value diversity, show respect for diverse backgrounds, experiences and perspectives, communicate effectively, work collaboratively

  • Method : Online
  • No prerequisites
  • Not mandatory