HETI Online Course Code: 39966618 : Online Survey ID: 40002793
Legacy Course Code: COM934
Duration: 30 Minutes : Published: Aug 2013 | Revised Feb 2016
Owner: HETI : Team: District HETI
This course consists of only one module and forms part of the foundations Learning Pathway and the Foundations Framework.
Welcome to the eLearning module Communicating During Challenging Situations.
The design of this module has been underpinned by the ‘Patient/Client/Family/Community-Centred Care’ domain within the Canadian National Interprofessional Competency Framework: Clinicians seek out, integrate and value as a partner, the input and the engagement of the patient / client / family / community in designing and implementing care / services.
A certificate is issued on completion.
This module was revised in February 2016. Previous name: Communicating with patients, carers and peers in challenging situations
By the end of this module you should be able to:
Identify a range of situations
Be aware that cultural differences and differences in perspective can contribute to misunderstandings and miscommunication
Use assertive communication techniques, including conflict management, effectively in the workplace
Understand the various policies, procedures, and workplace practices you are required to comply with when dealing with difficult situations.
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