Addressing Workplace Concerns - Your Guide to Grievance Resolution

My Health Learning Course Code:  39973752  :  Online Survey ID:  40002793

Legacy Course Code:  DEV921

Duration:  30 Minutes   :  Published:  Aug 2013

Owner:  HETI  :  Team:  District HETI


Description

This course consists of one module and a quiz

Welcome to the eLearning module Addressing Workplace Concerns - Your Guide to Grievance Resolution.
This learning program will help you determine what to do if you have a workplace concern or if a workplace concern is raised about you. These concerns are sometimes referred to as grievances.There is also a quiz for the module Addressing Workplace Concerns - Your Guide to Grievance Resolution.The quiz contains 6 questions and requires a score of 80% or more to pass.
A certificate is issued on completion of the module and the quiz.

Course Structure

Addressing Workplace Concerns - Your Guide to Grievance Resolution Module  
Addressing Workplace Concerns - Your Guide to Grievance Resolution Quiz 

Objectives

By the end of this session you will be able to identify:

  • Your role and responsibilities for resolving workforce concerns in line with the NSW Health CORE values and Code of Conduct
  • What is and is not a grievance
  • When the option of self-resolution is appropriate
  • Supported options for resolution when self-resolution is not appropriate
  • Actions you can take to assist resolution of a workplace concern

Audience

This course is applicable for all NSW Health Staff and may qualify for up to 0.5 hrs of Continuous Professional Development

Keywords

concern, concerns, grievance, grievances, conflict, staff, issues, self-resolution, self resolution, facilitated discussion, mediation, risk, resolution, complaint, 2013, quiz, DEV921, 39973752, NSQHS, National Safety and Quality Health Service, Standard 1, NSW Public Sector Capability Framework, Display resilience and Courage

 

Course Image
  • Method : Online
  • Pre Requisite None
  • Not mandatory